Partial outage when using the legacy prepare document page.
Incident Report for SignRequest
We had a partial outage for users on the legacy system / design that affected document preparation.

In the page preparing your document, you were not able to add new contacts.

In the page preparing your document, the new added placeholders were not saved in the backend (silently discarded after clicking Sign and Send). The consequences were that the signers of your document could not see a place to sign.

The issue persisted since the release on Thursday, 2020-12-10, 11:00 CET until Friday, 2020-12-11, 15:45 CET
Posted Dec 11, 2020 - 15:45 CET